Ordering Process

How to place an order

Create a Saucey account, enter your delivery address and start browsing the menu in your area. Once you've added items to your cart, feel free to checkout and your order will be on the way!

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Do I have to be present for delivery?

For on demand orders: Yes, the person who placed the order must be present for delivery*. State or federal ID must be presented at the time of delivery and will be verified by a qualified Saucey courier to veri...

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Can I schedule an order?

You can schedule an order at checkout by selecting the dates and times provided. We will deliver your order on the date and time you requested. You can text us at (213) 204-9608 or give us a call at (323) 522-4...

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How do I change my address on active order?

You can change the address for your order by replying to the confirmation text message sent to your mobile phone when placing the order. You can also text us at (213) 204-9608 or give us a call at (323) 522-4...

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What is the estimated delivery time?

We always aim to have our orders delivered within an hour! Deliveries typically arrive in about 30-60 minutes :) Your in-app ETA should be the most accurate! *Gifts are scheduled by the recipient.

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How do I cancel an order?

We understand that sometimes you need to cancel an order after it has already been placed. When this happens, feel free to reach out to our Customer Support Department by replying to the confirmation text or ca...

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Can I place a large event order or hire Saucey for my private event?

Planning a party? We've got you covered! Please email support@sauceyapp.com with the following information, and we'll get right back to you! If you have your order ready: Event date, time, and location. ...

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How do I leave a tip?

Once your order has been delivered, you'll receive a notification in the app with the option to rate and tip your driver. You'll also have the option to rate and tip your driver through the receipt sent to your...

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